Now, try to open the emails in the Outbox folder again, if it gets opened, send or delete the email as per your requirement.Īnd, if it still shows the error and fails to open, close the Outlook application.

On the status bar, you can see the status is changed from Connected to Working Offline. To disconnect email client from the configured email server, just click on the Send/Receive tab at the top of the menu bar and then click Work Offline option. This can happen if Outlook is connected to the server, and the online server keeps trying to send the large-sized emails. Sometimes the email does not open, but shows errors like “Sorry, we have trouble opening this email item….”. Now try to open the emails one by one by double-clicking them and then send them using Send option at the top-left side of the interface.ĬASE II- EMAILS STUCK IN OUTBOX AND FAIL TO OPEN The stuck emails will get deleted and vanish from the Outbox folder. Click on it and select the displayed emails, right-click on it, and select the Delete option. Delete: First of all, open the email client application for Office 365 and go to the Outbox folder.Send the emails stuck in Outbox if it does not open and shows errorĬASE I – EMAILS STUCK IN OUTBOX AND OPEN WITHOUT ERROR.Delete/Send the email stuck in Outbox if it opens without error.We have some quick fixes which will help you deal with this condition where “ Office 365 messages are stuck in Outbox.” Fixes for “Office 365 messages stuck in Outbox” state

To prevent this situation, you should be careful with internet speed and size of the attachments. The most common reasons for emails getting stuck in the Outbox folder are poor or no internet connectivity and very large emails, possibly with big attachments. You have two options to deal with the emails stuck in the Outbox folder – either delete the emails from the Outbox folder or try to send the emails to the intended recipient once again. It is fine if the emails remain in Outbox folder for some minutes, but if it is taking more time, then your Office 365 messages are stuck in Outbox. So, where does the email go? The answer is ‘to the Outbox folder.’ It is a folder which stores the sent emails temporary till the traffic of emails is reduced, before moving finally to the Sent Items folder. Though Outlook is a professional email client with advanced features, it sometimes happens that a user has sent a mail, but the other user has not received it and of course, you will not see the item in the Sent Items folder as well. Most of the Office 365 users manage their emails using MS Outlook application. Sometimes, when there is a problem in the email server, then the sent emails are not in the Sent Items folder, but they are stuck in the Outbox folder. The new emails are in the inbox, and the sent emails are in the Sent Items folder.

The Microsoft 365 account is managed in the Outlook application to send/receive emails.

Why are emails getting stuck in outbox